Refund Policy
Last Updated: 26 July 2025
At Electronic Fix, we prioritize customer satisfaction and aim to provide high-quality repair services for home appliances across Hyderabad. However, under certain conditions, a refund may be applicable based on the terms below:
1. Service-Based Business
Please note that we offer repair and maintenance services, not physical products. As such, refunds are applicable only on service charges and not on replacement parts or accessories.
2. Eligibility for Refund
You may be eligible for a full or partial refund if:
- The technician did not visit your location despite a confirmed booking and no service was rendered.
- The issue was not resolved at all despite service attempts.
- You cancel the appointment at least 2 hours before the scheduled time.
- A double payment or overcharge occurred due to a billing error.
3. Non-Refundable Situations
No refund will be provided in the following cases:
- The appliance was working fine at the time of service but developed a new or unrelated issue later.
- Physical damage or tampering was found post-service.
- Replacement parts used were approved by the customer and installed.
- Refund request was made after 3 days of service completion.
4. Process for Requesting a Refund
To request a refund, please contact our support team via:
📞 063037 40876
📧 electronicfix.hyd@gmail.com
Please provide the service date, registered phone number, and a brief explanation. All refund requests will be reviewed within 3-5 business days.
5. Refund Mode and Timeline
- Approved refunds will be processed via the original payment method (UPI, cash, or digital).
- Refunds are generally completed within 7 business days from the approval date.
6. Right to Deny Refunds
Electronic Fix reserves the right to deny a refund request if it violates our service policies, appears fraudulent, or lacks valid justification.
7. Need Help?
If you have questions about your refund eligibility or the status of your request, feel free to get in touch.
📧 electronicfix.hyd@gmail.com
📞 063037 40876
